If you ever have a problem or need help, please feel free to contact me through the store contact form.
Certain operating systems and web browser combinations can have a problem with logging in to Zen Carts. If you encounter this problem, one possible solution is to download the Google Chrome browser which seems to fix the issue, You can get the download by clicking here
We use Paypal.com to securely process store orders. No account needed to checkout - your Debit/Credit card details are processed by PayPal and not seen by us.
We will never sell or share your personal information, we respect your privacy the same as we do our own. Accounts created must include your correct name and contact information. Accounts that are suspected of being falsified will be suspended or deleted and you will not be permitted to shop in the store. This is to protect our store from fraud. You can unsubscribe from newsletter mailing in your account area and will not contact you unless it pertains to an order issue. If you have any problems regarding your privacy, please read our Privacy Policy.
Files are in digital format, and will be available in a zipped archive. You can use a program like WinZip, WinRar, or any other utility to extract the files from these archives. Nothing will be mailed to your physical address.
You must check your files for any quality issues upon downloading within 7 days of purchase. If there is an issue, please contact us and we will work with you to get this fixed as quickly as possible. If you have any problems, contact us and we will get this fixed for you as quickly as possible. Please allow 24-48 hours for our reply. If you do not hear by that time, contact again as sometimes emails can get lost.
You will have a limited number of attempts to try to get your files. If you have a problem and your attempts run out, please let us know within 7 days of purchase so we can reset your download.
Beyond 7 days from your order date, we cannot guarantee that the files will continue to be available. However, on a case by case basis we will reset an order one time under emergency circumstances (computer crash) if requested within 3 months of the original order date. Some or all of your files may no longer be available, but you will be able to download the ones that are still on the server or in the store. We cannot reset orders that are over 90 days old, and we cannot reset an order more than one time.
IT IS STRONGLY RECOMMENDED THAT YOU SAVE YOUR PURCHASED ITEMS TO A CD/DVD, EXTERNAL HARD DRIVE OR AN ONLINE BACKUP SERVICE - AND ALWAYS BACK-UP YOUR FILES!
We cannot give a refund due to an item not working with your software, check carefully what software programs and versions the product will work with prior to purchase. If the item does not say, and you are unsure, contact us for more information before purchasing. We also cannot issue a refund because one you download a digital product, you really can't return it.
All standard prices, sales, specials, coupon are subject to change at any give time.
You must follow the terms of use for all products, and product types.
We reserve the right to put a temporary hold on any order and its downloads that is suspected of being fraudulent.
